Case On Hold Functionality and WTIS

When a case is placed ON HOLD, the case is closed in Wait Time as the hold is considered indefinite. It is possible that the case may not be required or able to be completed due to a Patient Related reason. This is when a case can be put ON HOLD.

When a case is placed ON HOLD, Novari ATC considers it to be in a suspended status but retains the case information on the list to be reactivated as appropriate so the end user does not lose track of the case or need to re-enter all case information.

When a case is taken off hold, Novari ATC will send WTIS a new open message with an updated Decision to Treat date reflective of the day the case is taken off hold.  Users are then prompted to add Date Affecting Readiness To Treat a.k.a. DART in ATC. This DART should reflect the entire time the case was on hold for a patient-based reason. Adding the DART will balance the actual time waited between WTIS and Novari ATC.

Scenario: Case is put on hold indefinitely. Patient is now ready to have the procedure and the case is removed from On Hold.  

When removing a case from “ON HOLD”, a new WTIS message will be sent (S12) to “reopen” the case. This message is sent with an updated or new Decision to Treat (DTT) to Wait Time for reporting purposes. This is considered a new case for WTIS as the function of putting the case “ON HOLD” closed the original case with an S15.

The user will receive a prompt to define the reason the case is now available to be completed when removing the case from “ON HOLD”.

Supply the patient unavailability reason

This function sends the S12 open message to WTIS. This will include a new Decision to Treat (DTT) as of the date the case was taken off hold.

Please note that Novari ATC will retain the original Decision to Treat (DTT) while WTIS will have the new Decision to Treat (DTT).